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Once you purchase your product from us your item will be under the name you ordered it registered in our system & we'll keep track of it for you.
Have a broken or defective Fan which you purchased from us ? Please call us on +971 4 22304081 or contact our Customer Support Center which will guide you thru our hassle free Warranty Service process.
What is the Warranty for our Fans ?
The Warranty and Warranty Terms and Conditions depend on the Brand of the Fan and the application mode. Please find here below listed all Warranties by Brand and application.
As a General Condition for all Brands please be aware that if a Warranty claim is not within the Warranty Terms and Conditions or the Warranty Claim is thru to a third party not proper installation an eventual requested on-site visit will be charged AED 200.00.
Beacon CasaFan Faro Hunter Kichler Mantra MiMax MyfancyFans Schuller Vortice
LIMITED LIFETIME WARRANTY ON KICHLER® CEILING FANS
ceilingfan.ae warrants Kichler ceiling fan products and component parts to the original consumer purchaser or commercial purchaser, as applicable, to be free from defects in material and workmanship for the applicable period specified below.
CEILING FAN MOTOR OR MOTOR-RELATED PARTS
For the lifetime of the ceiling fan, which is reasonably considered to be ten (10) years, from the date of purchase.
LED LIGHT ENGINES AND ELECTRICAL COMPONENTS
Five (5) years from the date of purchase when the ceiling fan containing the LED light engine and electrical components is installed for residential or commercial use by the original consumer purchaser. For commercial purchasers, the warranty period is three (3) years from the date of purchase.
Two (2) year from the date of purchase of the ceiling fan. Covered parts include, but are not limited to, blades, remote controls, down rods, components, housing, or finish. (Finish is subject to how and where the fan is used).
WHAT WE WILL DO
ceilingfan.ae at their sole discretion, will repair or replace, free of charge, during the applicable warranty period, any product or component part (as described above) that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Your supplier may elect to refund the purchase price in exchange for the return of the product. Replacement parts are subject to availability and may differ from those originally supplied. These are your exclusive remedies.
WHAT IS NOT COVERED
The following carry no warranty other than the manufacturer’s warranty:
Light bulbs supplied by, but not manufactured by ceilingfan.ae
This warranty does not cover brass finishes on the products described above, as they are likely to naturally age or tarnish. This warranty does not cover damage resulting from reasonable wear and tear, voltage outside of the standard 220-240v (50hz) range, misuse (including use of the product for an unintended application), abuse, improper packaging of product returned to ceilingfan.ae, neglect
and improper or incorrect installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. ceilingfan.ae recommends using a professional electrician for all installation and repair of its products. The warranty will not cover replacement installation costs.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE OR REPLACEMENT PARTS
Please contact +971 4 223 4081 or contact our Customer Support Center which will guide you thru our hassle free Warranty Service process. Please explain them as well as possible the defect observed.
LIMITATION ON DURATION OF IMPLIED WARRANTIES
Note: Some countries do not allow limitations on how long an implied warranty lasts, so the below limitation may not apply to you. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
LIMITATION OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
Note: Some countries do not allow the exclusion or limitation of special, incidental or consequential damages, so the below limitations and exclusions may not apply to you. CEILINGFAN.AE SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.
This warranty gives you specific legal rights. You may also have other rights which vary by country. This warranty is not transferable.